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ME Cancun

ME Cancun - All Inclusive

4.00 With art, architecture and a tranquil atmosphere that pleases the senses, the adult-oriented ME Cancun is an all-inclusive resort that caters to your every need.
Blvd. Kukulkan, Km 12
Zona Hotelera
77500 Cancún, ROO
MX

Room Descriptions

Deluxe Sunset View - All Inclusive

ME Cancun Deluxe Room

This 414-square-foot room comes with one king or two double beds and plush bedding. There are stunning views of the Nichupte Lagoon from oversized windows. Decorated in warm tones with contemporary furnishings and works of art by renowned Mexican sculptor Yuri Zatarian, the mood is set for relaxation. Among the room's amenities are a 32-inch flat-screen television with cable service and a minibar stocked with water, juices, soda and beer.

The marble and tile bathroom has a glass-stall rain shower. There is no tub. Additional bathroom amenities include Aveda toiletries and a bathroom scale.

The all-inclusive plan dubbed "The Total Experience" includes:

  • Unlimited dining in the restaurants.
  • Unlimited bottled water, soft drinks, beer and a selection of house wines and international premium liquors at the bars and restaurants.
  • 24-hour in-room dining.
  • Complimentary WiFi throughout the property.
  • Use of the PCs and printers at E-Space.
  • Fitness program.
  • Use of lounge chairs.
  • Access to The Beach Club (Mon.-Thur. is free; a cover charge applies for weekends and during parties or special events).
Amenities Include: All-Inclusive Options Available, Air conditioning, Coffeemaker, Iron / Ironing board, In-room safe, Mini bar, Alarm clock, Desk, Blackout drapes, Climate control, Complimentary newspaper, Electronic key, Complimentary bottled water, Robes, Slippers, Crib (On request), Daily maid service, Turndown service, Room service, Wireless Internet access (Complimentary), Hair dryer, Shower only, Complimentary toiletries, Flatscreen television, Cable / Satellite television channels, Pay-Per-View movies, Radio, CD player, DVD player, MP3 player docking station, Telephone, Voice Mail, Wake-up Calls, Premium bedding

Premium Ocean View - All Inclusive

ME Cancun Premium Ocean View

This 414-square-foot room comes with one king or two double beds and plush bedding. There are views of the Caribbean Sea from oversized windows. Decorated in warm tones with contemporary furnishings and works of art by renowned Mexican sculptor Yuri Zatarian, the mood is set for relaxation. Among the room's amenities are a 32-inch flat-screen television with cable service and a minibar stocked with water, juices, soda and beer.

The marble and tile bathroom has a glass-stall rain shower. There is no tub. Additional bathroom amenities include Aveda toiletries and a bathroom scale.

The all-inclusive plan dubbed "The Total Experience" includes:

  • Unlimited dining in the restaurants.
  • Unlimited bottled water, soft drinks, beer and a selection of house wines and international premium liquors at the bars and restaurants.
  • 24-hour in-room dining.
  • Complimentary WiFi throughout the property.
  • Use of the PCs and printers at E-Space.
  • Fitness program.
  • Use of lounge chairs.
  • Access to The Beach Club (Mon.-Thur. is free; a cover charge applies for weekends and during parties or special events).
Amenities Include: All-Inclusive Options Available, Air conditioning, Coffeemaker, Iron / Ironing board, In-room safe, Mini bar, Alarm clock, Desk, Blackout drapes, Climate control, Complimentary newspaper, Electronic key, Complimentary bottled water, Robes, Slippers, Crib (On request), Daily maid service, Turndown service, Room service, Wireless Internet access (Complimentary), Hair dryer, Shower only, Complimentary toiletries, Flatscreen television, Cable / Satellite television channels, Pay-Per-View movies, Radio, CD player, DVD player, MP3 player docking station, Telephone, Voice Mail, Wake-up Calls, Premium bedding

Luxury Ocean Front - All Inclusive

ME Cancun Luxury Ocean Front

This 414-square-foot room comes with one king or two double beds and plush bedding. Situated directly in front of the ocean, there are magnificent views of the Caribbean Sea from oversized windows. Decorated in warm tones with contemporary furnishings and works of art by renowned Mexican sculptor Yuri Zatarian, the mood is set for relaxation. Among the room's amenities are a 32-inch flat-screen television with cable service and a minibar stocked with water, juices, soda and beer.

The marble and tile bathroom has a glass-stall rain shower. There is no tub. Additional bathroom amenities include Aveda toiletries and a bathroom scale.

The all-inclusive plan dubbed "The Total Experience" includes:

  • Unlimited dining in the restaurants.
  • Unlimited bottled water, soft drinks, beer and a selection of house wines and international premium liquors at the bars and restaurants.
  • 24-hour in-room dining.
  • Complimentary WiFi throughout the property.
  • Use of the PCs and printers at E-Space.
  • Fitness program.
  • Use of lounge chairs.
  • Access to The Beach Club (Mon.-Thur. is free; a cover charge applies for weekends and during parties or special events).
Amenities Include: All-Inclusive Options Available, Air conditioning, Coffeemaker, Iron / Ironing board, In-room safe, Mini bar, Alarm clock, Blackout drapes, Climate control, Complimentary newspaper, Electronic key, Complimentary bottled water, Robes, Slippers, Crib (On request), Daily maid service, Turndown service, Room service, Wireless Internet access (Complimentary), Hair dryer, Shower only, Complimentary toiletries, Flatscreen television, Cable / Satellite television channels, Pay-Per-View movies, Radio, CD player, DVD player, MP3 player docking station, Telephone, Voice Mail, Wake-up Calls, Premium bedding

The Level Sunset View Junior Suite - All Inclusive

ME Cancun The Level Sunset Junior Suite

This 529-square-foot suite has one king bed with plush bedding and a pillow menu. There are lovely views of the Nichupte Lagoon from oversized windows. Decorated in warm tones with contemporary furnishings and works of art by renowned Mexican sculptor Yuri Zatarian, the mood is set for relaxation. There's a comfortable sitting area with a sofa, upholstered chair and coffee table as well as a small dining table for two. Among the suite's amenities are a 32-inch flat-screen television with cable service and an upgraded minibar. A Wii game console and preloaded iPod are available upon request. Guests of The Level suites not only receive the personalized attention of "Experience Managers" to ensure they make the most of the resort and Cancun, but also enjoy the extra inclusions outlined below.

The marble and tile bathroom has a glass-stall rain shower. There is no tub. Additional bathroom amenities include upgraded organic toiletries, an aromatherapy menu, a bathroom scale and luxurious robes and slippers.

The all-inclusive plan dubbed "The Total Experience" includes:

  • Unlimited dining in the restaurants.
  • Unlimited bottled water, soft drinks, beer and a selection of house wines and international premium liquors at the bars and restaurants.
  • 24-hour in-room dining.
  • Complimentary WiFi throughout the property.
  • Use of the PCs and printers at E-Space.
  • Fitness program.
  • Use of lounge chairs.
  • Access to The Beach Club (Mon.-Thur. is free; a cover charge applies for weekends and during parties or special events).

The Level added amenities are:

  • Pre-arrival services.
  • Private VIP check-in and checkout.
  • Exclusive use of The Living Room lounge on the 10th floor.
  • Private concierge services.
  • VIP service in restaurants and shopping centers located within Cancun's hotel zone.
  • Daily petit déjeuner, which is a light in-room breakfast (delivered upon advanced request).
  • Afternoon tea service in The Living Room lounge daily.
  • Snacks in The Living Room lounge.
  • Invitation to the sommelier's wine and tequila tastings at The Wine Cellar.
  • One "Barefoot Dinner" on the beach (for a maximum of two people per stay).
  • Access to the Beach Club at any time, including all parties and special events.
  • Access to The Chill Out Zone.
  • Use of the YHI Spa's fitness center, saunas, steam room and Water Ritual.
  • Choice of foot, hand or scalp mini massage at the YHI Spa (limited to one per person per stay).
  • YHI Spa fitness classes such a yoga or Pilates (upon advanced request).
  • Complimentary Pay-Per-View movie selection and "movie tray" delivered to your room with popcorn, sodas and a selection of snacks (on request).
  • Preferential reservations for the restaurants, spa and poolside Bali beds.
Amenities Include: All-Inclusive Options Available, Air conditioning, Complimentary breakfast, Coffeemaker, Iron / Ironing board, In-room safe, Mini bar, Alarm clock, Blackout drapes, Climate control, Complimentary newspaper, Electronic key, Complimentary bottled water, Robes, Slippers, Crib (On request), Daily maid service, Turndown service, Room service, Window opens, Wireless Internet access (Complimentary), Hair dryer, Shower only, Makeup / shaving mirror, Complimentary toiletries, Flatscreen television, Cable / Satellite television channels, Pay-Per-View movies, Radio, CD player, DVD player, MP3 player docking station, Telephone, Voice Mail, Wake-up Calls, Premium bedding

The Level Ocean View Junior Suite - All Inclusive

ME Cancun The Level Ocean View Junior Suite

This 529-square-foot suite has one king bed with plush bedding and a pillow menu. There are spectacular views of the Caribbean Sea from oversized windows. Decorated in warm tones with contemporary furnishings and works of art by renowned Mexican sculptor Yuri Zatarian, the mood is set for relaxation. There's a comfortable sitting area with a sofa, upholstered chair and coffee table as well as a small dining table for two. Among the suite's amenities are a 32-inch flat-screen television with cable service and an upgraded minibar. A Wii game console and preloaded iPod are available upon request. Guests of The Level suites not only receive the personalized attention of "Experience Managers" to ensure they make the most of the resort and Cancun, but also enjoy the extra inclusions outlined below.

The marble and tile bathroom has a glass-stall rain shower. There is no tub. Additional bathroom amenities include upgraded organic toiletries, an aromatherapy menu, a bathroom scale and luxurious robes and slippers.

The all-inclusive plan dubbed "The Total Experience" includes:

  • Unlimited dining in the restaurants.
  • Unlimited bottled water, soft drinks, beer and a selection of house wines and international premium liquors at the bars and restaurants.
  • 24-hour in-room dining.
  • Complimentary WiFi throughout the property.
  • Use of the PCs and printers at E-Space.
  • Fitness program.
  • Use of lounge chairs.
  • Access to The Beach Club (Mon.-Thur. is free; a cover charge applies for weekends and during parties or special events).

The Level added amenities are:

  • Pre-arrival services.
  • Private VIP check-in and checkout.
  • Exclusive use of The Living Room lounge on the 10th floor.
  • Private concierge services.
  • VIP service in restaurants and shopping centers located within Cancun's hotel zone.
  • Daily petit déjeuner, which is a light in-room breakfast (delivered upon advanced request).
  • Afternoon tea service in The Living Room lounge daily.
  • Snacks in The Living Room lounge.
  • Invitation to the sommelier's wine and tequila tastings at The Wine Cellar.
  • One "Barefoot Dinner" on the beach (for a maximum of two people per stay).
  • Access to the Beach Club at any time, including all parties and special events.
  • Access to The Chill Out Zone.
  • Use of the YHI Spa's fitness center, saunas, steam room and Water Ritual.
  • Choice of foot, hand or scalp mini massage at the YHI Spa (limited to one per person per stay).
  • YHI Spa fitness classes such a yoga or Pilates (upon advanced request).
  • Complimentary Pay-Per-View movie selection and "movie tray" delivered to your room with popcorn, sodas and a selection of snacks (on request).
  • Preferential reservations for the restaurants, spa and poolside Bali beds.
Amenities Include: All-Inclusive Options Available, Air conditioning, Complimentary breakfast, Coffeemaker, Iron / Ironing board, In-room safe, Mini bar, Alarm clock, Blackout drapes, Climate control, Complimentary newspaper, Electronic key, Complimentary bottled water, Robes, Slippers, Crib (On request), Daily maid service, Turndown service, Room service, Window opens, Wireless Internet access (Complimentary), Hair dryer, Shower only, Makeup / shaving mirror, Complimentary toiletries, Flatscreen television, Cable / Satellite television channels, Pay-Per-View movies, Radio, CD player, DVD player, MP3 player docking station, Telephone, Voice Mail, Wake-up Calls, Premium bedding

The Level Loft Suite - All Inclusive

ME Cancun The Level Loft Suite

This suite has one king bed with plush bedding and a pillow menu. There's a terrace with two chaise lounges as well as two wicker chairs and a small table that offers spectacular views of the Caribbean Sea. Decorated in warm tones with contemporary furnishings and works of art by renowned Mexican sculptor Yuri Zatarian, the mood is set for relaxation. The suite also has a small table for with two chairs, a 32-inch flat-screen television with cable service and an upgraded minibar. A Wii game console and preloaded iPod are available upon request. Guests of The Level suites not only receive the personalized attention of "Experience Managers" to ensure they make the most of the resort and Cancun, but also enjoy the extra inclusions outlined below.

The marble and tile bathroom has a glass-stall rain shower and a spa tub with a view of the ocean. Additional bathroom amenities include double sinks, upgraded organic toiletries, an aromatherapy menu, a bathroom scale and luxurious robes and slippers.

The all-inclusive plan dubbed "The Total Experience" includes:

  • Unlimited dining in the restaurants.
  • Unlimited bottled water, soft drinks, beer and a selection of house wines and international premium liquors at the bars and restaurants.
  • 24-hour in-room dining.
  • Complimentary WiFi throughout the property.
  • Use of the PCs and printers at E-Space.
  • Fitness program.
  • Use of lounge chairs.
  • Access to The Beach Club (Mon.-Thur. is free; a cover charge applies for weekends and during parties or special events).

The Level added amenities are:

  • Pre-arrival services.
  • Private VIP check-in and checkout.
  • Exclusive use of The Living Room lounge on the 10th floor.
  • Private concierge services.
  • VIP service in restaurants and shopping centers located within Cancun's hotel zone.
  • Daily petit déjeuner, which is a light in-room breakfast (delivered upon advanced request).
  • Afternoon tea service in The Living Room lounge daily.
  • Snacks in The Living Room lounge.
  • Invitation to the sommelier's wine and tequila tastings at The Wine Cellar.
  • One "Barefoot Dinner" on the beach (for a maximum of two people per stay).
  • Access to the Beach Club at any time, including all parties and special events.
  • Access to The Chill Out Zone.
  • Use of the YHI Spa's fitness center, saunas, steam room and Water Ritual.
  • Choice of foot, hand or scalp mini massage at the YHI Spa (limited to one per person per stay).
  • YHI Spa fitness classes such a yoga or Pilates (upon advanced request).
  • Complimentary Pay-Per-View movie selection and "movie tray" delivered to your room with popcorn, sodas and a selection of snacks (on request).
  • Preferential reservations for the restaurants, spa and poolside Bali beds.
Amenities Include: All-Inclusive Options Available, Air conditioning, Complimentary breakfast, Coffeemaker, Iron / Ironing board, In-room safe, Mini bar, Alarm clock, Balcony, Blackout drapes, Climate control, Complimentary newspaper, Electronic key, Complimentary bottled water, Robes, Slippers, Crib (On request), Daily maid service, Turndown service, Room service, Window opens, Wireless Internet access (Complimentary), Hair dryer, Separate shower and bathtub, Spa tub, Makeup / shaving mirror, Complimentary toiletries, Flatscreen television, Cable / Satellite television channels, Pay-Per-View movies, Radio, CD player, DVD player, MP3 player docking station, Telephone, Voice Mail, Wake-up Calls, Premium bedding

The Level Passion Suite - All Inclusive

ME Cancun The Level Passion Suite

Perfect for romance, this suite has one king bed with plush bedding and a pillow menu. There's a spacious terrace with a daybed, two wicker lounge chairs and a small table that faces the ocean and offers spectacular views of the Caribbean Sea. Decorated in warm tones with contemporary furnishings and works of art by renowned Mexican sculptor Yuri Zatarian, the mood is set for relaxation. The suite also has a sofa and a small dining table for two. Among the amenities are a 32-inch flat-screen television with cable service and an upgraded minibar. A Wii game console and preloaded iPod are available upon request. Guests of The Level suites not only receive the personalized attention of "Experience Managers" to ensure they make the most of the resort and Cancun, but also enjoy the extra inclusions outlined below.

The marble and tile bathroom has a glass-stall rain shower and a spa tub with a view of the ocean. Additional bathroom amenities include double sinks, upgraded organic toiletries, an aromatherapy menu, a bathroom scale and luxurious robes and slippers.

The all-inclusive plan dubbed "The Total Experience" includes:

  • Unlimited dining in the restaurants.
  • Unlimited bottled water, soft drinks, beer and a selection of house wines and international premium liquors at the bars and restaurants.
  • 24-hour in-room dining.
  • Complimentary WiFi throughout the property.
  • Use of the PCs and printers at E-Space.
  • Fitness program.
  • Use of lounge chairs.
  • Access to The Beach Club (Mon.-Thur. is free; a cover charge applies for weekends and during parties or special events).

The Level added amenities are:

  • Pre-arrival services.
  • Private VIP check-in and checkout.
  • Exclusive use of The Living Room lounge on the 10th floor.
  • Private concierge services.
  • VIP service in restaurants and shopping centers located within Cancun's hotel zone.
  • Daily petit déjeuner, which is a light in-room breakfast (delivered upon advanced request).
  • Afternoon tea service in The Living Room lounge daily.
  • Snacks in The Living Room lounge.
  • Invitation to the sommelier's wine and tequila tastings at The Wine Cellar.
  • One "Barefoot Dinner" on the beach (for a maximum of two people per stay).
  • Access to the Beach Club at any time, including all parties and special events.
  • Access to The Chill Out Zone.
  • Use of the YHI Spa's fitness center, saunas, steam room and Water Ritual.
  • Choice of foot, hand or scalp mini massage at the YHI Spa (limited to one per person per stay).
  • YHI Spa fitness classes such a yoga or Pilates (upon advanced request).
  • Complimentary Pay-Per-View movie selection and "movie tray" delivered to your room with popcorn, sodas and a selection of snacks (on request).
  • Preferential reservations for the restaurants, spa and poolside Bali beds.
Amenities Include: All-Inclusive Options Available, Air conditioning, Complimentary breakfast, Coffeemaker, Iron / Ironing board, In-room safe, Mini bar, Alarm clock, Balcony, Blackout drapes, Climate control, Complimentary newspaper, Electronic key, Complimentary bottled water, Robes, Slippers, Crib (On request), Daily maid service, Turndown service, Room service, Window opens, Wireless Internet access (Complimentary), Hair dryer, Separate shower and bathtub, Spa tub, Makeup / shaving mirror, Complimentary toiletries, Flatscreen television, Cable / Satellite television channels, Pay-Per-View movies, Radio, CD player, DVD player, MP3 player docking station, Telephone, Voice Mail, Wake-up Calls, Premium bedding

Description

With art, architecture and a tranquil atmosphere that pleases the senses, ME Cancun is an adult-oriented, all-inclusive resort that caters to your every need. Embracing an "everything is possible" mantra, individualized service is the culture at this hotel. The luxurious amenities put everything guests could think of right at their fingertips, but if there's something more they desire, the staff at ME Cancun can make it happen.

ME Cancun offers luxurious amenities that surpass those offered at other hotels. The clean contemporary decor featuring custom art and furnishings by artist Yuri Zatarain sets the mood for a relaxing getaway where you can leave your cares behind and indulge in the mesmerizing views. Other amenities include rain showers, organic bath products, an MP3 player docking station and 32-inch flat-screen cable TVs. 

Guests looking for the premiere Cancun hotel experience will want to step up to "The Level," the resort's collection of superior accommodations complimented by VIP amenities and other exclusive privileges. At The Level, guests will enjoy an entire floor of supreme luxuries including separate check-in, deaily petit déjeuner (a complimentary light in-room breakfast) and a private lounge called The Living Room. 

ME Cancun is also home to a 9,757-square-foot bi-level suite that hosted the cast from the 22nd season of MTV's "The Real World." This lavish suite is equipped with the latest technological toys, luxury amenities, contemporary furnishings and sweeping views of the Caribbean Sea. Built in the tradition of show's voyeurism theme, SuiteME combines comfortable, lavish accommodations with the ability to intimate celebrations or large gatherings of wild decadence.

When it comes to fun and sun, this waterfront resort is perfect for relaxing, rejuvenating and just having a great vacation. Float in one of the resort's many pools or drift away at The Beach Club. There's even a pool concierge on hand that can help you select a pool to suit your mood. Balinese daybeds and the resort's specialty water rituals add to the tranquil waterscape. Plus, guests can enjoy breathtaking ocean views at one of the area's largest infinity-edge pools. 

ME Cancun has five exceptional dining selections. The bistro-themed Silk serves Asian fusion cuisine, sushi and teppanyaki, where the chef cooks in front of you. Here guests will dine amidst avant-garde interior design elements and contemporary world music. At the teppanyaki stations guests can enjoy a savory meal and entertainment provided by the highly skilled chefs who'll whip up culinary delights right before your eyes. Salt Restaurant features beautiful ocean views. It serves a breakfast buffet and à la carte dishes for lunch and dinner. At E-Space guests can log in to the internet and enjoy ocean views. This cyber café serves light options such as wraps and sandwiches and a variety of desserts. They also have an extensive drink menu and bar area featuring a daily cocktail hour. The Beachhouse features open-air dining right on the beach, shaded by palapas, for lunch and dinner. Created by acclaimed nightlife entrepreneurs Rande and Scott Gerber, The Beachhouse puts a contemporary spin on the culinary traditions of the Yucatan Peninsula. Finally, The Water Grill boasts South American grill-style cooking in a breathtaking oceanfront setting.

While there is plenty to occupy your time during the day, the resort also hosts various nighttime activities for guests to enjoy. There are also several bars on site including the Rose Bar, The Beachhouse and The Beach Club, where guests can relax with their favorite drink or indulge in a night of partying to beats by a world-renowned DJ.

For the ultimate indulgence, guests can spend a day relaxing at YHI spa offering an extensive menu of treatments partially derived from Mayan and Aztec rituals. Personal spa valets facilitate an ambience where you can revitalize your senses. With soothing aromatherapy and mystical music, YHI spa is a zen-like sanctuary. Treatments are performed by experts who use specialized products selected in part for their relevance to the climate and conditions of the Yucatan.

Guests receiving treatments are invited to arrive an hour early to experience the spa's unique water rituals hydrotherapy circuit. Guests will travel through a series of different heated and scented massages showers, down a water path of heated stones and outside to a spa therapy pool where you can relax in an underwater massage chair overlooking the ocean before your treatment.

While there are many resort options to choose from, ME Cancun offers the ultimate in luxurious amenities and ambience making your dream vacation a reality.

Hotel Details

Number of Rooms: 435 guestrooms, 29 Loft Suites.
All-Inclusive Options Available: Yes. The all-inclusive plan dubbed "The Total Experience" includes unlimited dining; unlimited bottled water, soft drinks, beer, a selection of house wines and international premium liquors; 24-hour in-room dining; WiFi access throughout the property; use of the PCs and printers at E-Space; use of the lounge chairs; fitness program; access to The Beach Club (Mon.-Thur. is free; a cover charge applies for weekends and during special events); and several in-room amenities. Guests in The Level rooms will also enjoy extra inclusions.
On the Beach: Yes.
Adult Only: No, but this is an adult-oriented resort. Plus, The Level rooms are for adults only.
Restaurants: Yes. The hotel has the Mediterranean-inspired Salt Restaurant, the Asian bistro Silk, The Beachhouse, which features Mexican fusion cuisine, and The Water Grill, which provides South American and grilled specialties. Snacks and lighter fare are available in E-Space, a cyber café. For an extra charge, guests can enjoy the resort's exclusive "Barefoot Dinner," which is served lounge-style on the beach.
Entertainment: Yes. The resort hosts a calendar for events with different themed nights. It is also located less than a mile from entertainment at La Isla and Plaza Kukulcan.
Nightlife: Yes. The resort boasts seven different bars. The Beach Club is a popular place and parties are frequently held on the weekends. The Rose Bar has live DJs and special performances (Thur.-Sat.). The resort is also located just minutes from some of the city's most famous nightclubs and discos.
Attractions: Yes. On-site activities include swimming, relaxing on the beach, working out in the state-of-the-art fitness center and taking classes like yoga, Pilates and spinning. Among the activities available nearby are snorkeling, sailing, scuba diving, water skiing, canoeing, windsurfing, renting personal watercraft, playing tennis, hiking, biking, horseback riding, parasailing and fishing. Guests will also discover several shopping centers and golf courses in the vicinity.
Pool: Yes, the resort has several swimming pools including a spectacular infinity pool and two adults-only pools. Balinese daybeds located around the pools are available for an additional charge.
Health Club or Fitness Equipment: Yes. There is a fitness center with state-of-the-art equipment, and it offers spinning, yoga and Pilates classes.
Tennis Courts: No.
Spa: Yes, the zen-like YHI Spa is an 11,000-square-foot facility that offers an extensive menu of treatments partially derived from Mayan and Aztec rituals. It features a Vichy humid spa, hydrotherapy center, a couples suite and hydro-massage suites. There is also a beauty salon.
Shops: Yes, there are gift shops on site. The La Isla Shopping Mall is also located nearby, and downtown Cancun is less than 20 minutes away.
Wedding Services: Yes. Several preplanned packages are available at the resort including The Dream, The Moment and The Day. Guests can even customize their wedding with The Flow. A "vow manager" (i.e., wedding coordinator) is on staff to make all the arrangements.
Business Center: No, but there is a cyber café and some business services are offered.
Convention Rooms: Yes. There are five flexible, state-of-the-art meeting rooms totaling 6,750 square feet. They can accommodate as many as 450 guests. Events can also be held outdoors.
Concierge: Yes, individualized service is the culture at this hotel.
Child-care Facilities: No, but babysitting can be arranged upon request. Additional fees may apply.
Room Service: Yes, there is 24-hour room service.
Maid service: Yes.
Luggage service: Yes.
Pets Allowed: Yes. There is an additional fee for pets.
In-Room Internet Access: Yes, wireless internet access is available free of charge throughout the resort.
Complimentary Breakfast: Yes, breakfast is included as part of the all-inclusive plan. Guests of The Level can also enjoy petit déjeuner (a light in-room breakfast) delivered on request.
Multilingual Staff: Yes.
24-hour Front Desk: Yes.
Doorman: Yes.
Security: Yes.
Currency Exchange: Yes.
Elevators: Yes.
Safe-deposit boxes: Yes, there's a laptop-size safe in each room.
Parking Garage: Yes.
Free Parking: Yes.
Shuttle Service to the airport: No, but transportation can be arranged for an additional charge.
Wheelchair Accessible Rooms: Yes.
Check-in Time: 3 p.m.
Check-out Time: Noon.
Minimum Age to Reserve a Room: 21.
Policies: The maximum total number of guests (adults and children) in a room is four. The maximum number of guests in a multiroom suite varies. 
Incidental Charges: The hotel requires a credit card for incidental charges.

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